This policy sets out an overview of PNE’s temporary arrangements for managing reimbursements to Participants in the circumstance that an Event subject to an Agreement between the Parties is altered/postponed/cancelled as a direct result of the coronavirus (or COVID-19) pandemic. It supplements, but does not replace, the Company’s terms on alterations/postponement/cancellation (see Clauses 5 and 5A of PNE standard terms).
This policy applies to all signed Agreements with Event Participants.
3.1 If PNE decides, or is required to by law, to alter, postpone or cancel a pre-booked Event to which the Participant has a signed Agreement, PNE will assume that any fee paid will be credited in full to the next associated rearranged Event.
3.2 If the Participant does want to be reimbursed, it must notify PNE of the same in writing by email within five (5) days of becoming aware of the Event alteration, postponement, or cancelation.
3.3 Any reimbursement for the qualifying Participant would be given in accordance with the following timescales of notice leading towards the Event:
a. On no less than five months’ notice, PNE shall reimburse 95% of the Event Fee (5% of fee remaining with PNE on Credit for associated rearranged Event)
b. On no less than four months’ notice, PNE shall reimburse 75% of the Event Fee (25% of fee remaining with PNE on Credit for associated rearranged Event)
c. On no less than three months’ notice, PNE shall reimburse 50% of the Event Fee (50% of fee remaining with PNE on Credit for associated rearranged Event)
d. On no less than two months’ notice, PNE shall reimburse 25% of the Event Fee (75% of fee remaining with PNE on Credit for associated rearranged Event)
e. On no less than one months’ notice, PNE shall reimburse 0% of the Event Fee (100% of fee remaining with PNE on Credit for associated rearranged Event).
4. Automatic Account Credit
PNE shall automatically credit any fee remaining following a reimbursement under this Policy paragraph 3 above to the Participant’s associated rearranged Event, with any then outstanding fee for the rescheduled Event becoming due and payable in accordance with Clause 2 of the PNE standard terms.
5. Policy Changes
PNE reserves the right to alter this policy at any time, providing notice by email to all Participants with up-to-date contact details on PNE records.
6. Participant Responsibility
It is the responsibility of each Participant to ensure they keep their contact details up to date with PNE, to check the PNE website regularly and/or contact the PNE office direct to ensure they are aware of any changes to Events, policies, and terms & conditions.
Provided PNE has served the requisite notice PNE shall under no circumstance be held liable for any harm, loss or damage incurred by the Participant because of alternation, postponement, or cancellation under Clause 5A of PNE standard terms and/or this Policy.
8.1 Notices under this Policy will be in writing and sent by first-class post and/or email to the latest Participant contact details provided to PNE.
8.2 This Policy paragraph 8 does not apply to notice given in legal proceedings, arbitration, or other dispute resolution proceedings. 8.3 A notice given under this agreement is validly served if sent by email. 9. Complaints In the event of a complaint, the Participant may escalate using PNE’s complaints policy available on the PNE website.